Customer Reviews
See What Our Customers are Saying
At Auto Express, we understand the importance of trust when it comes to your car. That's why we encourage you to see what our valued customers have to say about their experiences with our auto repair services.
We're committed to providing honest, reliable repairs and exceptional customer service. Read through our genuine reviews and see for yourself why so many choose Auto Express to keep their vehicles running smoothly!
You don't have to take our word for it! Here's what some of our satisfied customers have to say about Auto Express:
We are very happy with the service we received today from Auto Express. We didn’t have an appointment but called with a problem with our air conditioner on our Ford truck. They had it fixed within 3 hours! Very nice people to work with. Highly recommend.
Kimberly Riddle
Thank you for the awesome service and taking care of my oil change needs. Mr. Nipper told me how awesome ya'll were and I am thankful I listened.. Thank you Brock . Have a great day. Jackie Stampley
Jackie Stampley
Brock has been so helpful and trustworthy for my mother in law. She recently moved back to the area and needed reliable advice and repairs on her vehicle. The whole team is honest and offer great service.
Lauren Jarvis
I've always had good results. They've been working on my vehicles since I met Patrick.
Tyler Simpson
Brought an old truck of my dad's in after another place couldn't figure out the problem in four weeks! They had it repaired in two days and that was due to waiting on a part being delivered. Very friendly folks that I highly recommend.
Dave Moss
I give Auto Express 5! because of the quality of their work and how they genuinely care for their customers. Patrick and his employees are professional are very knowledgeable. They always call you before they do anything on your vehicle. I have taken multiple vehicles to Auto Express to either get a diagnostic or getting something repaired they were upfront and honest about what need to be done. I had a 2006 Toyota Sienna's front struts replaced. I also had a 2017 Dodge Grand Caravan GT that wasn't running right and started knocking. Patrick diagnosed the problem and found out the 3 of the cams were eaten up. His crew totally rebuilt the top end of the engine and it ran like a dream. I have recommended Auto Express to multiple and if or when I have car issues in the future this is the auto shop I'll be taking it to. Highly recommend these these guys as they lead with integrity!
Greg Corriveau
Brock and his guys guys come highly recommended and I saw why. Professional, friendly service and a fair price. Go in realizing you will be charged for a diagnostic on your vehicle. I understand the charge, but I would have liked to have known up front. The money is not the point to me, it?s the transparency, or lack there of, but many may not be able to afford $130 just to find out what?s wrong with it. Our hypothesis is a transmission on a 9 year old car with 207,000 mi on it, so off to buy a new car. All in all this is a very good place to bring your vehicle for repairs and I would go again if needed.
Daniel Macrini
This is a great business! Brock, Patrick, and the team of technicians have taken such good care of me and my car. Their recommendations and quick turn around times have been fantastic! To top it off, I so appreciate easy and clear communication with no issues answering questions. Very Happy! Highly recommend!??????????
Trisha Latham
Direct diagnosis of issues, clear quotes and honest workers. Had a great experience with this ship and would recommend them to anyone else.
Tim Paul
These guys really helped us out of a bind. My wife and I are disabled and life is tough these days. Brock and the owner Patrick are great people. We would highly recommend Auto Express to anyone. You can trust them and the mechanics.
JasonP Blann
I recently brought my car to Brock and his team at Auto Express and am beyond satisfied with the service and attention that I received. Brock was always communicative, and his staff stayed on the ball with diagnostics and repairs. This shop exceeded my expectations and fixed my vehicle in no time. Brock and his staff at Auto Express are outstanding, and I am so grateful that I picked the right place for my car during a time of need. Anytime I need work done, I will always come back here. Thank y?all so much!!!
Tessa Jenkins
Recently located these guys and they are fantastic. Great customer service , honest, fair price, and goes far beyond to make your experience at their shop great - Fast turnaround, shot out to Brock , this guy helps you from start to finish. Looking for Honest, dependable, reliable, fair price ; for your mechanical needs, you found the right place here .
George Hudson
Brock and Dustin did great on my car .its running as brand new
Aingel Guerrero
Found these guys yesterday for a quick oil change and state inspection after driving to 4 valvoline places who had no inspector at any Tyler store apparently after sending me from one to another without even calling. These guys were quick and professional and have all kinds of different lifts for every vehicle.
Randy Miller
Love this place. Hate when my truck needs care, but I guarantee that at Auto Express you will get competent, professional care from people that care about your vehicle and more importantly you and your safety. I?ve been coming for many years and my truck still goes down the road as safely as possible. You cannot go wrong at Auto Express.
Madelyn Catob
Brock was so helpful throughout the whole process! My AC is good as new and cheaper that other places charged me! Thank you again!!
kaytlyn jaco
I've been using Auto Express for about 6 yrs now... they are the only mechanic I trust to do major work on my vehicles. Patrick and his team are always friendly and knowledgeable. Brock is very patient and takes the time to answer all my questions. They do great work - I've never had surprise issues come up after visiting them. Auto Express also has the cleanest and best smelling auto-shop lobby I've ever been in. Always a great experience.
Rachael Gannon
Friendly and knowledgeable staff. I can trust them to service my vehicle. Thanks
james lilly
I've been a patron of Auto Express for the last 7 years. In that time, the Auto Express crew has treated me with only the highest level of service. I'm very thankful for their diligence, patience, and expertise. There's no other shop I trust in East Texas with my vehicles!
Clay Martin
Great Service! I always take my car here when I need a mechanic. Trustworthy and gets the job done!
Lacy Robertson
If you're look for a great place to have your cars service do choose Auto Express
Tamekia Smith
Such an amazing place! Patrick and his guys always take such good care of our vehicles. Very knowledgeable and affordable.
Deann Robertson
Thank you Patrick and Brock for assisting me with my fleet. Exceptional service and knowledge.
Nicolas Burdett
I've taken my 2010 Hyundai there for several years now. They take excellent care of my car and keep it running for me. One of the few shops I can walk in by myself as a lady and not feel taken advantage of or talked down to. Very professional staff.
Bethanie Carico
Professional, friendly, accommodating, even made arrangements to move the vehicle ahead of others due to situation.
James Buchanan
Great mechanics they do great work and I would recommend anyone that needs work done on their vehicles to go here. They did a great job on my truck.
Rolland Norrell
Had both back brake calibers & rotors done. In & out in a day and a half. No complaints. Brock was very helpful and would recommend their service.
Kent Jenkins
I've heard great things about Auto Express and decided to come see them for some engine repair. They we're fast, competitive pricing, GREAT location and the customer service is excellent. Moving forward I will be coming to Auto Express exclusively. Thanks guys!
Mark Davis
Within our first week, new to town, we had a ripple effect of car problems from the AC to Check Engine lights. We discovered that schedules are tight around town and ended up at Auto Express through recommendation. I can't recommend this shop enough. With no notice or appointment, Brock immediately jumped in to help and got me in and out the same day. He took note of our situation of being dependent on one vehicle as we are transitioning into a new town and did everything under his control to help, as did the rest of the team. As I waited in their very clean and inviting customer space, I took note that this is just the way they do business with anyone who walks through their doors. Brock, Pat, and team provide outstanding customer service and we are so grateful to have already found a shop that we can trust and count on. Thank you, Auto Express!
Tracy Clark
Patrick and his team are always honest and fair. They will put your best interest first and not do more than necessary. I am so thankful to have Auto Express to look out for me and my needs! Thank you Auto Express!
Denise Rousseau
I am just wanting to publicly say Thank You again to these great guys! I had a flat tire conveniently in front of their business. They were not open yet so I called my husband to come see what was going on. They don?t do tires but that didn?t stop them from coming out jacking up my car and putting on my spare. Didn?t hesitate or seemed annoyed. More than willing to take time out and just help. Made what I thought would be a horrible day into grateful & counting my blessings! Thank you!
Ashley Willis
Broke down on a Sunday while on vacation and had my car towed here, Johnathan called me first thing Monday morning and they had me back on the road by 11am. ??
Ashley Hodel
Pat has been taking care of our family vehicles for over 15 years, and we've never had a bad experience. We have also bought a third vehicle from him, and couldn't be happier ??
Lana Ruth Parker
This is the best auto shop I've had the pleasure to do business . The owner and employees are all top notch and I will continue to do business with them . Their work is professional and within reason on time and pricing.
sevenstring123
This is the most friendly, accommodating shop in town! I've used them for a high end brake job on my Jeep Trackhawk before, so they can work on pretty much anything. Today they earned a lifelong customer when, without an appointment, they let me put my Camaro up on a lift to install a small modification underneath. The owner ended up doing it for me, had me gone in under 10 minutes, and wouldn't let me pay! Thanks for being honest and fair guys!
Aaron Stregles
I wouldn't hesitate to recommend this shop to anyone. Very honest and good group of people.
Rick M.
My Ford Taurus water pump went out but it is not an easy fix due to the proximity of it to the motor. The first place I went to in Tyler told me the cost and basically talked me out of getting repaired. Came across Patrick and his team and he was very professional and knowledgeable about the issue. Gave me a quote it was expensive but fair, against my better judgment I tried a cheaper route using a mobile mechanic who said they could fix but turned out to be a nightmare and my car was worse than before. Went back to Patrick expecting to hear ?I told you so? but not at all he made me feel better saying not going to blame anyone for trying to save money! Anyway him and his team fixed the original issue and the other issues caused by the other mechanic and the price was still close to the original quote! Needless to say the car is running great now! May God bless you, your family and business!
David D
Patrick, Johnathan & the crew are awesome! I would definitely recommend this place if you're needing your vehicle serviced
D Green
I can not express enough how blessed I feel to have found these guys! To make a real long story short, I will never take my car anywhere else ever again. When my fam in Dallas needs work on their cars, I'm telling them to come here! Honest shop with amazing prices. These guys are lifesavers!!!
Meredith Ridenour
Drove my truck up there to have a problem diagnosed. They came right out and told me what the problem was. Had the parts the next day to fix it and I was back on the road! Will trust them again to work on my truck!
Troy Turner Sr
I cant be more satisfied and relieved with the help of Auto Express! Car was making ridiculous noises, idling crazy and check engine light on. I was preparing myself to spend a lot on repairs but after Patrick and his team checked it out they were totally honest and it was an easy fix!! Totally blessed when I chose to take my car to them. Cant thank Auto Express enough!!
Dennis Louie
Great service! Very honest. I would recommend there business to any and everyone I know.
Priscilla Hall
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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
We are very happy with the service we received today from Auto Express. We didn’t have an appointment but called with a problem with our air conditioner on our Ford truck. They had it fixed within 3 hours! Very nice people to work with. Highly recommend.
Whitehouse, TX
Ive been using them for years and still do.
Whitehouse, TX
Thank you for the awesome service and taking care of my oil change needs. Mr. Nipper told me how awesome ya'll were and I am thankful I listened.. Thank you Brock . Have a great day. Jackie Stampley
Whitehouse, TX
Brock has been so helpful and trustworthy for my mother in law. She recently moved back to the area and needed reliable advice and repairs on her vehicle. The whole team is honest and offer great service.
Whitehouse, TX
